Follow

Refunds

Refunds Policy

We do offer 7 days money back (from the date you bought extension) offer, but we need to try to resolve your problems first.

Every magento installation is different, everyone has different server setup, different mix of different extensions.

If you allow us to help, we will do our best to help you with any potential conflicts or problems.

 

Please open ticket here

 

If we can't make this work for you we will refund full amount within 1 working day (from date when we respond to the ticket)

 

Please do understand that we do not offer refund when:

  • you simply changed your mind (as this is digital product not physical one)
  • your server not meet minimum requirements
  • your magento version is not supported (pre 1.5.x)
  • you have modified core files or have other conflicting extensions which override same core classes
  • your server is slow (for example this is shared hosting such as godaddy or hostgator)
  • you can't modify your server/app settings or you have limited access to your server
  • you are not allowing us to help you first (so we don't have any proof that extension doesn't work)
  • 7 days testing period expired
  • extension is installed on unlicensed domain or dev environment

0 Comments

Article is closed for comments.
Powered by Zendesk